Terms and Conditions Duty Free

1. Definitions

All the references to “you, your and buyer” means you. “We, us, our and Seller” means 20/Vin Duty Free. “The site” or “the website” means https://vsv.mu/duty-free/ “Product(s)” refers to the goods that can be purchased on the website.

2. Introduction

This site is operated by Grays Inc. Ltd, a company, 61754, incorporated under the laws of the Republic of Mauritius, having its registered office at Beau-Plan, Pamplemousses, 21001, Mauritius.

20/Vin Duty Free is licensed by the Mauritius Revenue Authority (MRA) under the Deferred Duty and Tax Scheme (DDTS), under the provisions of section 22 (1) (b) of the Customs Act and Regulation 90 of Customs Regulations 1989 with effect from 29th Janvier 2018.

We reserve the right to amend the Terms and Conditions set out here at any time with or without prior notice to you. The amended terms will automatically apply from the date of posting. If after having read and for any reason you do not agree or cannot abide by these Terms and Conditions, including our Privacy Policy, please exit the site immediately.

By purchasing on the site, these terms and conditions shall apply and you agree to accept such terms and conditions. (The “Terms and Conditions”).

3. About You

To use the site, you must:

  1. Be of legal drinking and smoking age in the country from which you are accessing the site.
  2. Have a credit card that we accept when purchasing on the site.
  3. Be authorized to use that credit card (the card should be either in your name or you should have the permission of the owner to use it).

4. Registration

  1. To purchase a product, you must  create an account on our website
  2. When creating an account, you must provide accurate and complete information about yourself.  You are solely responsible for ensuring that details submitted to us when ordering any product are correct.
  3. You agree to update your information when necessary to maintain its truth and accuracy.
  4. You are entirely responsible for maintaining the confidentiality of your account information, including your password. You are responsible for any consequences of unauthorized access to your account due to your disclosure of your account information to any third party.

5. Order and Payment

  1. All the prices listed on the website are in Euros, MUR, ZAR & USD unless otherwise indicated.
  2. We accept orders at a minimum of 48 hours prior to your date of departure.
  3. There is no restriction regarding the quantity of products you can order on the website. However be aware that your country of destination has probably an allowance regarding alcohol and cigar products. You will have to declare your products in your country of destination and pay any tax if required.
  4. You will have the opportunity to review your order at any time while you are shopping and before you checkout.
  5. Your order constitute an offer by you to purchase the product(s) from 20/Vin Duty Free for the price (s) displayed on the site.
  6. In accordance with the regulations in Mauritius, we must ensure the validity and accuracy of the information related to your passport and flight ticket. During the checkout stage, you will be asked to provide your passport number and flight number.
  7. After placing your order, you will receive your receipt by email. Please keep your receipt as it constitutes a proof of payment and you will have to present it at the MCCI counter at the airport to collect your order.

6. Delivery and Collection

  1. Delivery is free of charge. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (force majeure event).
  2. The Product(s) will be delivered in a sealed bag as a hand luggage, 3 hours to 24 hours before your departure.
  3. You are expected to collect your order at the MCCI counter at Sir Seewoosagur Ramgoolam (SSR) International airport. We shall not be held accountable if you do not collect your order.
  4. You need to present your boarding card, passport and duty free receipt upon collection of your products.
  5. It is your responsibility to inform us if your flight has been rescheduled to an earlier or later date.

Delayed flights:
If your flight is delayed, your order will remain available at the MCCI counter for the new departure time as advised by your airline.

Cancelled Flights:
Your order will remain available at the MCCI counter for the new flight scheduled by your airline.

Missed Flights:
Please note that if we do not hear from you within twenty four (24) hours after your scheduled departure time, the MCCI Tax Refund Counter will hand over your order to the Mauritius Revenue Authority at the airport.

Early Flights :
Please get in touch with us at dutyfree@grays.mu

7. Returns, Refunds and Cancellations

Returns
We do not accept returns or exchanges.

Refunds

Full Refunds.

You will receive the full amount of your purchase as a refund, using the original method of payment, in the following circumstances:

  1. If your order has not been delivered at the MCCI counter before your departure

Part Refunds

You will be partly refunded, using the original method of payment, in the following circumstances:

  1. If your order has been delivered at the MCCI counter and one or more product(s) is(are) missing, we will proceed with the reimbursement of the missing products.

No Refunds

Refunds are not applicable in the following cases:

  1. If you fail to collect your order at the MCCI counter on your departure day.
  2. If when collecting your order, you find any broken product or leakage, do not take delivery of it and inform us at dutyfree@grays.mu
  3. If you take your order, no refund will be applicable.
  4. If you miss your flight or your flight has changed and you fail to inform 20/Vin Duty Free within a reasonable timeframe.
  5. If your order or part of your order is confiscated by authorities in a connecting airport or at arrival in your destination country.

Cancellation
We do not accept cancellations except due to unforeseen circumstances and at the discretion of the management.

8. Products

We endeavor to ensure that the information provided on the products are accurate. Where a depiction or image of a product/packaging is shown to the buyer, the parties hereto accept that such a depiction or image is representative in nature only.

All products displayed on our website are subject to availability. We will inform you by email if a product you have ordered is not available.

We reserve the right without prior notice to withdraw or cease any or all the products on our website.

9. Pricing

Prices for our products are subject to change without notice.

The site contains many Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error regarding the price for any product you have ordered with us, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to get in touch with you, we will treat the order as cancelled and you will be reimbursed.

From time to time, we may feature promotions or offers on the site. Each offer shall be subject to its own express terms.

10. Liability

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Intellectual Property

VSV.mu owns or is an authorized user of all trademarks, service marks, design marks, patents, copyrights, database rights, image rights for photographs contained on the site and all other intellectual property appearing on or contained within the site including but not limited to the page design and layout and the source code.  Any unauthorized use of any materials contained on the website may violate copyright laws and trademark laws. You are welcome to print hard copies of material from the site solely for your lawful, personal and non-commercial use. All other copying in whatever form, whether electronic, hard copy or any other format or use for commercial purposes without our prior written consent, is prohibited. All other rights are reserved.

12. Privacy

We are committed to protecting and respecting the privacy of your personal data. Our Privacy Policy sets out how we will use your information. You can access it here.

13. Contact Us

Questions, comments or requests regarding these terms and conditions should be addressed to dutyfree@grays.mu